Customer Places a COD Order
A customer checks out from your Shopify store using Cash on Delivery as the payment method. PAKKA detects the new order automatically through Shopify webhooks.
Built on the Official WhatsApp Business Platform
Confirm COD Orders on WhatsApp.
Confirm COD Orders on WhatsApp.
Cut Fakes. Cut RTO.
PAKKA sends your customers an instant WhatsApp message the moment they place a Cash on Delivery order — they confirm or cancel with one tap, and your store updates automatically.
WhatsApp Business Cloud API
Simple Process
How PAKKA Works
Three steps. Zero manual effort. Fewer fake orders reaching your fulfilment team.
WhatsApp Confirmation Sent
Within seconds, PAKKA sends a structured WhatsApp message to the customer's phone number via the official Meta WhatsApp Business Cloud API, asking them to confirm or cancel the order.
Order Confirmed or Cancelled
The customer replies with one tap. PAKKA reads the response and updates the order status in your Shopify store — confirmed orders move forward, cancelled ones are flagged or cancelled automatically.
Why Merchants Choose PAKKA
Real Benefits for Your Business
Every unconfirmed COD order is a potential return. PAKKA stops the problem before it starts.
Fewer Fake Orders
Prank and accidental orders are weeded out before you spend a rupee on packing or shipping.
Lower RTO Losses
Return to Origin shipments hurt your margins. A simple WhatsApp confirmation dramatically reduces undeliverable packages.
Instant Confirmation
Customers respond on WhatsApp — the app they already use every day. No forms, no phone calls, no waiting.
Official WhatsApp Business Platform
PAKKA is built on the Meta WhatsApp Business Cloud API. Messages are delivered reliably through official channels — no grey routes, no bans.
Shopify Native Integration
Connect your Shopify store in minutes. No coding needed. Order statuses sync back automatically so your team always has accurate data.
Built for India
Designed specifically for Indian D2C merchants where COD accounts for the majority of orders and RTO is a widespread challenge.
Who It's For
Made for Indian D2C & Shopify Merchants
If you sell online in India and offer Cash on Delivery, PAKKA is for you.
PAKKA is the right fit if you are:
- Running a Shopify store in India with COD enabled
- An independent D2C brand receiving COD orders
- Losing revenue to high RTO rates on unconfirmed orders
- Spending time manually calling customers to verify orders
- Looking for a reliable, WhatsApp-first confirmation workflow
Platform Information
Built on the official WhatsApp Business Platform (Cloud API): PAKKA uses Meta's WhatsApp Business Cloud API to send and receive messages. All messaging complies with WhatsApp's Business Policy and Commerce Policy. PAKKA is an independent software product; it is not affiliated with, endorsed by, or a certified partner of Meta Platforms, Inc.
Frequently Asked Questions
Common Questions
What is PAKKA?
PAKKA is a WhatsApp-based Cash on Delivery order confirmation tool for Indian Shopify and D2C merchants. When a customer places a COD order, PAKKA automatically sends them a WhatsApp message asking them to confirm or cancel. Confirmed orders proceed; cancelled or unresponsive orders are flagged, saving you shipping costs and RTO losses.
Does PAKKA use the official WhatsApp Business API?
Yes. PAKKA is built on the Meta WhatsApp Business Cloud API — the official, direct channel provided by Meta for businesses. Messages are sent through approved template messages, which means high deliverability and full compliance with WhatsApp's messaging policies. We do not use unofficial or third-party WhatsApp automation tools.
Is my customers' data safe?
Yes. PAKKA collects only the data needed to send order confirmation messages — the customer's name, phone number, and order details. We never sell personal data. Data handling is governed by our Privacy Policy, and we comply with India's Digital Personal Data Protection Act, 2023.
Which platforms does PAKKA support?
PAKKA currently integrates with Shopify. If you run a D2C store on a different platform, contact us at hello@pakkaapp.app to discuss your requirements.
How do I get started?
Get in touch through our Contact page or email us at hello@pakkaapp.app. We will walk you through the onboarding process, connect your Shopify store, and set up your WhatsApp messaging templates.